ROSALÍA is returning to the stage on her highly anticipated LUX Tour. Fans across Europe and Latin America can get early access to tickets through an Artist Presale powered by Laylo. Register during the signup window, and we’ll email your region-specific presale code before your presale opens.
⏰ Presale signup closes on Dec 7, 2025 at 10:00 PM PST.
Here’s a quick guide to the LUX Tour presale:
RSVPing for presale
Before presale, you’ll need to RSVP to receive a code for entry. Laylo powers the presale for Europe + Latin America dates.
Please note: A presale code gives you the ability to enter the presale, but it does not guarantee tickets. Demand is expected to be high, and tickets are first-come, first-served.
Please note: All presale purchases, queues, seat maps, and payment steps are managed directly by each region’s ticketing partner. Laylo handles the registration and code delivery only. For questions during the presale, please reach out to your local ticketing provider.
Retrieving your presale code
You'll receive your code via email before presale begins. Here's what else you need to know:
- Your presale code will be sent to the email address you used during registration.
- The email from Laylo will include your access code and a link to the official ticketing page for your region.
- If you cannot find it, search your inbox for “Laylo” and check spam.
If you believe you registered correctly and still do not see your code, you can try retrieving it from the original registration link.
Entering the presale
Each market will have its own presale date and time. Check the official tour announcement or your presale email for the exact timing in your region.
When the presale opens:
- Click the official ticketing link in your email.
- Enter your code when prompted after the queue.
- Ticket availability is limited and varies by market. A code does not guarantee tickets.
What To Do Ahead of Presale
Presales move fast, and your place in the queue matters; these quick prep steps can help you avoid delays once your region opens.
- Make sure you can log in to your ticketing account.
- Have your payment details ready.
- Most ticketing partners open their queue shortly before the presale begins, so plan to be online early.
- Each code can be used for a single checkout session for the dates available in your region.
- Ticket limits vary by market, usually between four and six tickets per person.
More Tips For A Smoother Presale
These small checks can help you avoid common hiccups before presale goes live.
- Search your inbox for “Laylo” to quickly locate your code email.
- Only use the official ticketing link included in your message.
- Ensure you have a stable internet connection.
- Stay patient in the queue and follow the steps on screen.
FAQ
What if I did not register in advance?
Artist Presale access is only available to fans who register during the designated signup window. If you miss the window, you can still shop the general on-sale, though inventory may be limited.
I registered but never received a code.
Search your inbox for “Laylo” and look in spam or promotions. If you believe you registered correctly, try the manual retrieval link from the signup page.
Can I share my code?
No. Codes are intended for registered fans only.
My code is not working. What should I do?
First, confirm that you copied it exactly as shown. Only codes delivered by Laylo will work, and you must use it on the official link for your region.
Can I buy tickets for more than one show?
Yes, as long as you stay within your region’s ticket limit. You can choose from any eligible presale date listed for your region.
Does receiving a code guarantee I will get tickets?
No. The code gives you access to the presale, but ticket supply is limited.
Will my code work in other countries or regions?
No. Your code is valid only for the specific region listed in your email.
Why Presale Codes?
Presale codes help make sure real fans have a fair chance at tickets. Laylo supports this by verifying registrations and filtering out suspicious activity so more access reaches actual fans. Region-specific codes help ensure fans receive the correct access window for their location.
Across many recent high-demand tours, this process has significantly reduced automated activity and increased the number of tickets reaching real fans.
Learn more about how Laylo's RealFan technology helps protect artist presales and gets more tickets in the hands of true fans.
